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STORE POLICY

Thank you for shopping with Kis Simba Collection. We strive to provide you with high-quality clothing and exceptional customer service. Please take a moment to review our store policies outlined below.

Product Availability:

  • All products featured on our website are subject to availability.

  • We make every effort to ensure that our inventory is accurate and up to date. However, in rare cases, a product may become unavailable after you place an order. In such instances, we will notify you promptly and provide suitable alternatives.

Ordering and Processing:

  • Each order is made to order, ensuring the highest quality for our customers.

  • Once an order has been placed, it will take approximately two weeks for the production process to be completed.

  • After production is finished, the order will be dispatched within three business days for delivery.

Refunds and Exchanges:

  • Please note that we do not offer refunds or exchanges for change of mind or incorrect sizing.

  • We highly recommend choosing carefully.

  • In the event that you receive a defective or damaged item, please contact our customer support within three business days of receiving your order. We will be happy to assist you in resolving the issue.

Shipping and Delivery:

  • We offer reliable shipping options to ensure your order reaches you in a timely manner.

  • Shipping costs and estimated delivery times will be calculated at the checkout based on your location and chosen shipping method.

  • Please note that delivery times may vary depending on external factors beyond our control, such as customs procedures or unforeseen delays.

Customer Support:

  • Our dedicated customer support team is here to assist you with any inquiries or concerns you may have.

  • If you have any questions about our products, policies, or need assistance with an order, please contact us via kis.simbacollection@gmail.com.

By placing an order with Kis Simba Collection, you acknowledge that you have read and understood our store policies. We appreciate your cooperation and look forward to serving you with the finest clothing and exceptional service.

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